Article ID: 127740, created on Dec 11, 2015, last review on Jun 17, 2016

  • Applies to:
  • Web Presence Builder 12.0
  • Plesk 12.5 for Linux
  • Plesk 12.5 for Windows
  • Plesk 12.0 for Windows


Unable to access Plesk. License error is shown with this one:

The site with UUID 'xxx' was not found.

where xxx can be different value.

This error may also occur while accessing websites with Web Presence Builder in Plesk.


Database inconsistency.


  1. Create database backup according to article KB881
  2. Check that incorrect record exist:

    mysql> select * from psa.dom_param where param='site_builder_site_id' and val='xxx';
  3. Change incorrect values:

    mysql> update psa.dom_param set val='' where param='site_builder_site_id' and val='xxx';
  4. Install license

Search Words

The site with UUID

license error

The site with UUID '' was not found

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