Article ID: 127865, created on Dec 25, 2015, last review on Dec 25, 2015

  • Applies to:
  • Web Presence Builder 12.0
  • Plesk Sitebuilder 4.5 for Linux/Unix
  • Plesk Sitebuilder for Windows


I successfully uploaded an image using option "Image Upload" into Image Gallery on my site. But when view the site in site preview the image is not shown but blank space instead, however upload was successful and the image exist on Sitebuilder server.


When new image is uploaded into Image Gallery it is renamed and immediately goes to the publishing location, %domain.tld%. Sitebuilder site preview uses the following link for the image to show it:


In case hostname %domain.tld% is not resolved globally the image is not shown but an empty space occurs.


Make %domain.tld% be globally resolvable. As a workaround you may configure host name data base on your workstation. Add the appropriate record into file /etc/hosts for Unix/Linux operating systems or into C:\WINDOWS\system32\drivers\etc\hosts for Windows.

%IP_Address% %domain.tld%

Where %IP_Address% is real IP address of domain name %domain.tld% the site should be accessible on the web.

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