Article ID: 127941, created on Dec 29, 2015, last review on Jun 17, 2016

  • Applies to:
  • Plesk 12.5 for Linux
  • Plesk 12.5 for Windows


Removing of Piwik application removes root domain directory even if it is not empty.


Internal issue with id #APSI-186; the fix is considered to be included in one of the next application updates.


For existing applications:

  1. Login to Plesk database using article 3472.

  2. Find package id using the following query:

    select cacheId from smb_apspackages where vendor like '%piwik%';
  3. Open file %plesk_dir%\var\apspackages\<package_id>\cache\scripts\configure (on Windows) /usr/local/psa/var/apspackages/<package_id>/cache/scripts/configure (on Linux) in text editor.

  4. Remove or comment the following line:


    By default this line will have number 121.
    After that removing of Piwik installation will not lead to removing of application root directory.
    Note: For several Piwik installations it is needed to edit configuration file for each of installation.

For new applications:

  1. Download patched application.

  2. Install application from Plesk > Tools & Settings > Application Vault > My Apps > Add App

  3. Select uploaded application and click Make Available button.
    Patched application will be available in application catalog with name Piwik_patched (2.11.1-64).

Note: Switch on automatic updates of application to make sure that all updates will be installed as soon as the issue will be fixed.

Search Words

uninstall Piwik



8b661cab116c79dbe6c4ac5bbdf1c8cb 56797cefb1efc9130f7c48a7d1db0f0c a914db3fdc7a53ddcfd1b2db8f5a1b9c 85a92ca67f2200d36506862eaa6ed6b8 a766cea0c28e23e978fa78ef81918ab8 29d1e90fd304f01e6420fbe60f66f838 742559b1631652fadd74764ae8be475e e335d9adf7edffca6a8af8039031a4c7

Email subscription for changes to this article
Save as PDF