Article ID: 128245, created on Feb 4, 2016, last review on Jun 17, 2016

  • Applies to:
  • Plesk 12.5 for Linux


Drweb additional license key in Plesk 12.5 can not be renewed automatically due to the following error in /usr/local/psa/admin/log/panel.log:

License key must be ordered first

Manual execution of daily maintenance task results to the following:

# /usr/local/psa/bin/sw-engine-pleskrun /usr/local/psa/admin/plib/DailyMaintainance/script.php -f UpdateKeys

ERR [panel] KeyUpdate Result code: 2 Unspecified error
ERR [panel] KeyUpdate Result desc: License key must be ordered first

However, it is possible to retrieve key manually in Plesk > Tools & Settings > License Management > Additional license key > click on key > Retrieve Additional Key.


This is a software issue with internal id PPPM-4011. The issue is fixed in Plesk 12.5 MU #22


Install the latest microupdates using Plesk autoinstaller.

Search Words

License key must be ordered first

drweb license


Unspecified error

742559b1631652fadd74764ae8be475e 56797cefb1efc9130f7c48a7d1db0f0c a914db3fdc7a53ddcfd1b2db8f5a1b9c 29d1e90fd304f01e6420fbe60f66f838 e335d9adf7edffca6a8af8039031a4c7

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