Article ID: 128248, created on Feb 4, 2016, last review on Oct 10, 2016

  • Applies to:
  • Plesk 12.5 for Linux
  • Plesk 12.0 for Windows


Unable to create a domain or subdomain:

Error: Failed domain creation: Unable to update domain data: Failed setting of domain parameters: There is a DNS record pointing to the host


Error: Unable to load object of type BsDomain with id=15: Domain does not exist.

There are DNS template records like:

www.<domain>.   CNAME   <domain>.
<ip> / 24       PTR     www.<domain>


This is an internal issue with ID #PPPM-4036, which is planned to be fixed in future product updates.


Remove www prefix from one of the following records in Tools and Settings > DNS Template:

www.<domain>.   CNAME   <domain>
<ip> / 24       PTR     www.<domain>

For example:

www.<domain>.   CNAME   <domain>.
<ip> / 24       PTR     <domain>.

Search Words


Domain does not exist

Unable to load object of type BsDomain with id

Cannot create domain

742559b1631652fadd74764ae8be475e 56797cefb1efc9130f7c48a7d1db0f0c a914db3fdc7a53ddcfd1b2db8f5a1b9c 29d1e90fd304f01e6420fbe60f66f838 e335d9adf7edffca6a8af8039031a4c7 ed7be2b984f9c27de1d2dc349dc19c6d 85a92ca67f2200d36506862eaa6ed6b8 a766cea0c28e23e978fa78ef81918ab8

Email subscription for changes to this article
Save as PDF