Article ID: 128384, created on Feb 19, 2016, last review on Mar 4, 2016

  • Applies to:
  • Plesk


If by 2 hours you have yet to be contacted by a Support Team member, you will then have the option to manually escalate your issue via one of two following options:

  1. Use the Escalate option in your ticket in the Support Request Tracker Self-Service at


    Once you select Escalate, it prompts you to confirm the escalation and, as soon as it is confirmed, a corresponding e-mail is sent to a Support Team member. The issue will be evaluated, and you will be updated on the issue's status as soon as possible.

    Note: The 'Escalate' option might be missing within your Self-Service if:

    • Your support program or the chosen severity does not allow escalating the ticket,
    • You are still within the 2 hour timeframe of when the ticket was initially opened
    • Time past from the ticket creation or the last update is within the time frame determined as guaranteed response time based on your chosen support program and ticket severity.
    • The status of the ticket doesn't involve further escalation. Specifically, tickets marked as: waiting for an update from the requestor, resolved and pending confirmation from the requestor, or closed.
  2. Escalate the ticket via the Plesk call center:

    US Toll-free: +1 855 777 3680
    CH: +41 31 528 12 23
    ES: +34 944 58 06 58
    RU: +7 495 909 0845
    JP: +81 3 4510 0777
    AU: +61 7 4410 3366

5102abd5a9cc202678054b832caf678d 6311ae17c1ee52b36e68aaf4ad066387 a914db3fdc7a53ddcfd1b2db8f5a1b9c 56797cefb1efc9130f7c48a7d1db0f0c

Email subscription for changes to this article
Save as PDF