Error while accessing customize buttion under any subscription:
502 Bad Gateway
The same error appears when opening Tools & Settings - Application Vault.
The following errors can be observed in
[25-Jul-2015 00:12:43] WARNING: [pool plesk] child 1332 exited on signal 11 (SIGSEGV) after 66.074870 seconds from start [25-Jul-2015 00:12:43] NOTICE: [pool plesk] child 1428 started
2015/07/24 22:04:06 [error] 21194#0: *244 recv() failed (104: Connection reset by peer) while reading response header from upstream, client: 10.0.0.1, server: , request: "GET /admin/server/featured-applications HTTP/1.1", upstream: "fastcgi://unix:/var/run/sw-engine.sock:", host: "126.96.36.199:8443", referrer: "https://188.8.131.52:8443/admin/server/tools?context=tools"
Previously, Plesk was upgraded from Plesk 10 or Plesk 11.
apsc database and APS controller were not upgraded properly.
In order to fix the issue, follow the steps:
Take backups of
# mysqldump -uadmin -p`cat /etc/psa/.psa.shadow ` psa > psa_dump_`date +%F`.sql # mysqldump -uadmin -p`cat /etc/psa/.psa.shadow ` apsc > apsc_dump_`date +%F`.sql
Find very first apsc preupgrade dump file related to current upgrade in
/var/lib/psa/dumps/, it will have earliest timestamp. Dump file have the following mask:
For an example:
zcat /var/lib/psa/dumps/mysql.preupgrade.apsc.10.13.4-184.108.40.20660215-043153.dump.gz | mysql -uadmin -p`cat /etc/psa/.psa.shadow `
Run current Plesk version "
bootstrapper.sh" with "
# /usr/local/psa/bootstrapper/pp12.5.30-bootstrapper/bootstrapper.sh rerun
Make sure it finished successfully.