Article ID: 128457, created on Feb 25, 2016, last review on Feb 25, 2016

  • Applies to:
  • Plesk 12.5 for Linux

Symptoms

  1. Migration of customer's or reseller's account fails with error:

    [ERROR] Failed to import backup dumps to target panel's repository Cause: 'ascii' codec can't encode character u'\xf6' in position 28: ordinal not in range(128) That is a critical error, migration was stopped.

  2. Account login name has non-ascii symbols like รถ.

Cause

This is Plesk internal issue with ID #PMT-2625, which is planned to be fixed in future Plesk updates.

Workaround

  1. Remove account from the destination server, if it exists on it.

  2. Remove non-ACSII symbol from login for account in Plesk > Customers > customer_name > Change Login Info on the source server.

  3. Start a new migration.

Search Words

Cause: 'ascii' codec can't encode character u'\xf6' in position 28: ordinal not in range(128)

Failed to import backup dumps to target panel's repository

742559b1631652fadd74764ae8be475e 56797cefb1efc9130f7c48a7d1db0f0c a914db3fdc7a53ddcfd1b2db8f5a1b9c 29d1e90fd304f01e6420fbe60f66f838 e335d9adf7edffca6a8af8039031a4c7

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