Article ID: 1335, created on Oct 6, 2008, last review on May 9, 2014

  • Applies to:
  • Plesk for Linux/Unix

Resolution

SYMPTOMS:

Full error during the backup is:

.....
23:19:25 INFO Executing bundle producer: /bin/tar -C '/var/www/vhosts/domain.tld/statistics/webstat' -f - -c .
23:19:25 INFO Executing bundle producer: /bin/tar -C '/var/www/vhosts/domain.tld/httpdocs' -f - -c .
Can't use an undefined value as a symbol reference at Storage/Splitter.pm line 71.
23:19:25 INFO Executing bundle producer: /bin/tar -C '/var/www/vhosts/domain.tld/cgi-bin' -f - -c .
gzip: stdout: Broken pipe
23:19:25 INFO Executing bundle producer: /bin/tar -C '/var/www/vhosts/revoit.com.hk/statistics/webstat-ssl' -f - -c .
23:19:25 ERROR Failed to create MIME message

CAUSE:

Backup utility failed to write data to disk for some reasons.

RESOLUTION:

Check permissions on backup folder and it's sub folders. Right permissions are:
grep DUMP_D /etc/psa/psa.conf | awk '{print "ls -ld "$2}' | sh
drwxr-x--- 7 psaadm psaadm /var/lib/psa/dumps


Make sure that is is enough free disk space on dump partition.

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