Article ID: 1438, created on Oct 6, 2008, last review on May 7, 2014

  • Applies to:
  • Plesk 8.2 for Windows
  • Plesk 8.1 for Windows
  • Plesk 7.6 for Windows


When attempting  to remove a Start Kit from a domain Plesk displays the following error message:

Error: Error occurs during script performing.
Unable to retrieve exclusive access to web site 


1. The folder where Start Kit was installed has been removed.

2. The folder where Start Kit was installed  is locked by a process: web service, FTP service, some internal process on the server.


1. Recover the folder.

For Web Site Starter: create the folder where Site Starter was installed to.

For Starter Kit: create the folder where Starter Kit was installed to and create subfolder with appropriate Kit name:


2. Ensure that the folder is not locked.

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