Article ID: 1474, created on Oct 6, 2008, last review on May 9, 2014

  • Applies to:
  • Plesk for Windows

Symptoms

Sometimes server is restarted for no visible reason. Inspecting event log you can see the error:

The system process 'C:\WINDOWS\system32\lsass.exe' terminated unexpectedly with status code 0. The system will now shut down and restart.

Cause

Most likely the server is infected by a virus.

Resolution

Read Microsoft Articles regarding this problem:
 
http://support.microsoft.com/kb/826955/en-us 
http://support.microsoft.com/kb/823980/en-us
http://www.microsoft.com/security/incident/blast.mspx 

The best solution recommended by Windows manufacturer is to perform a complete "clean" installation on a previously compromised computer to remove any undiscovered exploits that can lead to a future compromise.

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