Article ID: 1554, created on Oct 6, 2008, last review on Apr 16, 2012

  • Applies to:
  • Plesk 7.6 for Windows

Symptoms

Mail redirection changing fails, displaying the error as below:

Unable to create MailManager object: mailmng failed: Forward address not found.
Domain: purgatorytoronto.com [purgatorytoronto.com].
Mail name: BOOKINGS.


---------------------- Debug Info -------------------------------
0: C:\Program Files\SWsoft\Plesk\admin\plib\common_func.php3:153 psaerror(string 'Unable to create
MailManager object: mailmng failed: Forward address not found. Domain: purgatorytoronto.com
[purgatorytoronto.com]. Mail name: BOOKINGS.')
1: C:\Program Files\SWsoft\Plesk\admin\plib\class.MailManager.php:57 MailManagerMaker()
2: C:\Program Files\SWsoft\Plesk\admin\plib\cmd_mail.php3:782 redir_on_off(integer '61', string
'purgatorytoronto.com', integer '92', string 'BOOKINGS', string 'false', string 'GetPedy@Hotmail.com', object
of type ActionLog)
3: C:\Program Files\SWsoft\Plesk\admin\htdocs\domains\mail\mail_name_redirects.php:78

Cause

The issue can occur when a mail redirect address isn’t spelled in lower case. Plesk 7.6.1 cannot handle such situation.

Resolution

1. Install attached update for Plesk 7.6.1.

2. This problem has been solved in Plesk version 8.2. Consider upgrading Plesk to the latest version

Attachments

c0c38d2367acfa8909699e0b34b01dea 85a92ca67f2200d36506862eaa6ed6b8 a914db3fdc7a53ddcfd1b2db8f5a1b9c e115c1a9652baf38f4af4f18d5b7ac6e 56797cefb1efc9130f7c48a7d1db0f0c

Email subscription for changes to this article
Save as PDF