Article ID: 1689, created on Feb 15, 2007, last review on May 9, 2014

  • Applies to:
  • Plesk 8.1 for Windows


After a fresh installation of Microsoft Windows and Plesk change the default DNS zone numbering format to YYYYMMDDnn in MSSQL PSA database by running the following query:

insert into misc(param, val) values(‘SOA_SERIAL_MODE’, ‘YYYYMMDDnn’);

Run the following command from the command line, or just try creating a new domain:

"%plesk_bin%\domain.exe" -c "" -dom_user true -du_passwd "password" -dns true -www false -hosting false -ip -clogin "one" -mail_service false -notify false
The error message as below will be displayed: 

Unhandled Exception:
Generic failure at
System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
WMIMsDNS.Provider.GetSOARecord(String zone, String[]& param_list)

ERROR: PleskExceptiondnsmng::update() failed: dnsmng failed: Empty error message from utility.


This problem has been solved in Plesk version 8.1.1. Consider upgrading Plesk to the latest version.

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