Article ID: 1718, created on Feb 26, 2007, last review on May 9, 2014

  • Applies to:
  • Plesk 8.2 for Windows
  • Plesk 8.1 for Windows


The following error message is displayed in Plesk File Manager

FileList::init() failed: ls_dir_wrapper() failed: Unable to change the user (USERNAME) password


When system user's password in system doesn't match the password stored in Plesk database for this user, Plesk tries to forcibly reset the password for the system user. If this operation cannot be performed successfully, the error above is diplayed. In most cases this happens because of system password policy requirements. For example, "Minimum password length" = 8 in Local Security Policy, but system user password is shorter.


Ensure that "Minimum password length" equals to 0 and "Password must meet complexity requirements" option is disabled. You can check your Local Security Policy in Start, Control Panel, Administrative Tools, Local Security Policy

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