Article ID: 1735, created on Mar 7, 2007, last review on May 10, 2014

  • Applies to:
  • Plesk 8.x for Linux/Unix


The following error occurs during RBL server adding:

    ERROR: PleskFatalException      
    Unable to update superserver configuration file:
    MailMng->setMapsProtection() failed: mailmng failed: mailmng:
    popen_exec: command failed code: 1 ,
    ERROR while trying to check the hostname
    Check the error reason(see log file:
    /tmp/psa-rblmng-script___reconfiguration.log), fix and try again
    0: /usr/local/psa/admin/plib/cmd_rbl.php:46
    rbl_configure(string 'true', string
    1: /usr/local/psa/admin/htdocs/server/mail.php3:150


Improper hostname configuration.


Make sure that /etc/hosts contains the records in the following format:       localhost  foo

Where should be replaced with the server IP and with the real server hostname. How to get or change the hostname can be found in the 1793 article.

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