Article ID: 1843, created on May 14, 2007, last review on May 8, 2014

  • Applies to:
  • Plesk 8.1 for Windows

Symptoms

When a client tries to create new ticket in Plesk Help Desk, the following error message is displayed:

Notice: Undefined index: real_email in C:\Program Files\SWsoft\Plesk\admin\plib\class.TTSReporter.php on line 281
Notice: Undefined index: type in C:\Program Files\SWsoft\Plesk\admin\plib\class.TTSReporter.php on line 352

Unable to create TTS Reporter object: Reporter type is invalid
---------------------- Debug Info -------------------------------
0: C:\Program Files\SWsoft\Plesk\admin\plib\common_func.php3:152  psaerror(string 'Unable to create TTS Reporter object: Reporter type is invalid')
1: C:\Program Files\SWsoft\Plesk\admin\htdocs\tts\client_post.php:52

Resolution

This problem has been solved in Plesk version 8.2. Consider upgrading Plesk to the latest version

7000fbc03a7e92b93bc676a7c04a4ce6 85a92ca67f2200d36506862eaa6ed6b8 a914db3fdc7a53ddcfd1b2db8f5a1b9c c45acecf540ecd42a4bbfb242ce02b1d 56797cefb1efc9130f7c48a7d1db0f0c

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