Article ID: 1845, created on May 14, 2007, last review on May 10, 2014

  • Applies to:
  • Plesk for Linux/Unix


When attempting to change permissions on one or more folder/file using the Plesk File Manager the following error message is displayed:

FileManager::get_file_info_wrapper() failed: filemng util failed: Unable to create user environment block: (203) The system could not find the environment option that was entered


When entering the permissions page in Plesk, the process acts on behalf of an ftp system user that is configured in Plesk domain properties page. When the process is being  authorised, it loads the system user profile which is located in  the C:\Documents and Settings folder. Most probably, the user profile is corrupted if the error message above is displayed.


1. Find out the ftp system user name of the issued domain in Plesk, Domains, domain.tld, Setup

2. Delete the corrupted profile from C:\Documents and Settings\

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