SymptomsPlesk upgrade fails displaying the following error:
Product: Plesk 7.6.1 for Microsoft Windows -- Error 1713. Plesk 7.6.1 for Microsoft Windows cannot install one of its required products. Contact your technical support group. System Error: 1605.
CauseThe most possible reason of the problem is that one of .msi files in c:\windows\installer folder is missing.
Resolution1.Enable logging during upgrade
plesk_distributive.exe /l*v c:\plesk.log
2.When the error is displayed do not click OK and open c:\plesk.log
3.The full error text should look like the following:
MSI (s) (E8:48) [05:02:25:203]: Warning: Local cached package C:\WINDOWS\Installer\17b2a8.msi' is missing.MSI (s) (E8:CC) [05:02:25:203]: Note: 1: 1713 2: Plesk 7.6.1 for Microsoft Windows 3: 1605 DEBUG: Error 2888: Executing the Binary view failedInternal Error 2888. BinaryMSI (c) (F8:A4)
[05:18:03:968]: Disallowing shutdown. Shutdown counter: 0MSI (s) (E8:CC)
[05:18:03:984]: Product: Plesk 7.6.1 for Microsoft Windows -- Error 1713. Plesk 7.6.1 for Microsoft Windows cannot install one of its required products. Contact your technical support group. System Error: 1605.
4.Open regedit and find 17b2a8.msi record. It should be found under the registry key like this:
5.Delete the whole parent registry entire (export it before just in case):
6.Run Plesk upgrade again.