Article ID: 204, created on Oct 6, 2008, last review on Apr 20, 2016

  • Applies to:
  • Plesk 12.5 for Linux
  • Plesk 12.0 for Linux


SSI support is enabled in Plesk > Subscriptions > <subscription name> > Hosting Settings.

.shtml pages are getting downloaded instead of be opened.

All pages except of .shtml are working fine on the website.


Apache rules misconfiguration.


  1. Make sure that file has a proper ownership. The owner should be domain_ftp_user and the group should be psacln.

  2. Make sure that file /etc/httpd/conf/httpd.conf contains the following lines:

    AddType text/html .shtml
    AddOutputFilter INCLUDES .shtml
  3. If website uses .htaccess file, make sure that it does not contain lines like below:

    AddType application/x-httpd-php .shtml

    Remove this line or .shtml extension from this line if it contains several extensions.

Search Words

SSI doesn't seem to be working

SSI support

SSI isn't working


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