SymptomsSpam filtering is enabled on the server and personal settings are allowed as well.
Spam filtering is enabled on a mail box using server-wide settings. However mail is not checked with Spam Assassin. If personal settings is enabled instead of ser-wide ones the problem remains.
ResolutionTo fix this issue you need to apply the hotfixes below:
1. Please download the following files:
2. Copy MailProviderProxy.dll to %plesk_bin% folder
Copy mailenableproviderw.dll to %plesk_bin% folder
Copy class.SpamAssassin.php to %plesk_dir%admin\plib folder
Note: Please see how to install Plesk hotfixes properly.
3. Run the following command to apply this fix on existing mail boxes:
AdditionalInformation%plesk_dir% is environment variable which points to Plesk installation folder. By default it is C:\Program Files\SWsoft\Plesk
%plesk_bin% is environment variable which points to Plesk binaries folder. By default it is C:\Program Files\SWsoft\Plesk\admin\bin