Article ID: 2082, created on Aug 10, 2007, last review on Apr 25, 2014

  • Applies to:
  • Plesk Sitebuilder for Windows


In "%SB_DIR%\_logs\DBUpdaterUtil.log" file following errors persist:

Critical SWsoft.SiteBuilder.Utils.DBUpdaterUtil.DBUpdater        []      License receive failed and SWsoft.SiteBuilder.Utils.DBUpdaterUtil.Program [] Fail to receive upgraded license

where %SB_DIR% is Sitebuilder installation directory.


1. Upload following utility into "%SB_DIR%\Utils\" directory.

2. Execute it.

3. Run upgrade process again.

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