Article ID: 2100, created on Aug 17, 2007, last review on Apr 18, 2012

  • Applies to:
  • Virtuozzo for Windows 3.5.1 SP1


Installation of Virtuozzo updates fails with the following error:

Cannot download updates from the server.
You can go back to the proxy settings page and try again.

Update log shows the following:

.\VZUpdateService.cpp:201) Failed to download file, Failed to download file, error 5


Most likely it’s permission problem.


Please make sure that C:\Program Files\SWSoft has full control permissions for SYSTEM and Administrators accounts.

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