Article ID: 2101, created on Aug 17, 2007, last review on May 10, 2014

  • Applies to:
  • Plesk 8.2 for Windows
  • Plesk 8.1 for Windows
  • Plesk 7.6 for Windows
  • Plesk 7.5 for Windows


Backup process with Plesk Backup utility goes well but hangs on the step of uploading backup to ftp server.


Application Layer Gateway Service is running on the server. This service could cause interruption of  ftp connection.


Go to Start, Programs, Administrative tools, Services and stop Application Layer Gateway Service.

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