Article ID: 2118, created on Aug 26, 2007, last review on May 5, 2014

  • Applies to:
  • Plesk 8.2 for Windows


You try to install Merchant Miva application on a domain but it fails with error:

MIVA Merchant has encountered a fatal error and is unable to continue. The following information may assist you in determining the cause of the error:
Error Code:  MER-STP-00019  
Description:  Unable to validate license number  
Other Information:


There are no access permissions to group psacln on Miva folder with certificates. For example
C:\Program Files\Miva\Miva Empresa\CERTS


To fix this issue it is necessary to launch Plesk Reconfigurator. Check option Correct Disk Permissions.

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