Article ID: 2190, created on Sep 25, 2007, last review on Apr 28, 2014

  • Applies to:
  • Plesk Expand

Symptoms

I opened https://expand-webinstall.swsoft.com/wui/, entered server IP and root password, pushed Start and the error occurred:

Error code #1002: AI distributive broken. Request for subsystem 'sftp' failed on channel '1'

Cause

Such error may occur if SFTP is disabled in SSH configuration.

Resolution

Look at your /etc/openssh/sshd_config and check the line:

Subsystem sftp /usr/lib/openssh/sftp-server

It should not be commented out with '#' sign.

Restart SSH after configuration file modification.

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