Article ID: 3047, created on Nov 7, 2007, last review on May 10, 2014

  • Applies to:
  • Plesk for Windows


Unable to remove domain from Plesk. The following error is displayed:

Unable to remove domains: Problems occurred while removing domains: Unable to turn the domain OFF: Execute usermng access off failed: Unable to get the user (username) home: (2221) The user name could not be found


According to the error, the reason of the problem is that system user which is used as ftp user in Plesk is removed in the System.


It is necessary to recreate this user in the System. To make so please go to Plesk, Domain, toggle on checkbox next to the issued domain and click Check Permissions link.

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