Article ID: 3093, created on Nov 23, 2007, last review on Sep 17, 2014

  • Applies to:
  • Plesk 8.2 for Windows
  • Plesk 8.1 for Windows

Symptoms

Plesk upgrade\repair fails with the following error:

Event Type:    Error
Event Source:    MsiInstaller
Event Category:    None
Event ID:    11713
Date:        22/11/2007
Time:        16:57:20
User:        DOMAINVZ\Administrator
Computer:   DOMAINVZ
Description: Product: Plesk 8.2 for Microsoft Windows -- Error 1713. Plesk 8.2 for Microsoft Windows cannot install one of its required products. Contact your technical support group.  System Error: 1631.

Looking through msi log file we can see the following error:

Action 16:55:33: Install_SSO.
Action start 16:55:33: Install_SSO.
MSI (s) (E0:1C) [16:55:33:872]: Transforming table CustomAction.
MSI (s) (E0:1C) [16:55:33:872]: Note: 1: 2706 2: SourceDir MSI (s) (E0:18) [16:55:33:872]: Resetting cached policy values MSI (s) (E0:18) [16:55:33:872]: Machine policy value 'Debug' is 0 MSI (s) (E0:18) [16:55:33:872]: ******* RunEngine:

           ******* Product: C:\SWSoft\Install\060711.21\SSO.msi
           ******* Action:
           ******* CommandLine: ********** MSI (s) (E0:18) [16:55:33:872]: Note: 1: 2203 2:

C:\SWSoft\Install\060711.21\SSO.msi 3: -2147287038 MSI (s) (E0:1C) [16:55:33:872]: Note: 1: 1713 2: Plesk 8.2 for Microsoft Windows 3: 1631

DEBUG: Error 2888:  Executing the Binary view failed Internal Error 2888. Binary Error 1713. Plesk 8.2 for Microsoft Windows cannot install one of its required products. Contact your technical support group.  System Error: 1631.

MSI (s) (E0:1C) [16:57:20:857]: Product: Plesk 8.2 for Microsoft Windows
-- Error 1713. Plesk 8.2 for Microsoft Windows cannot install one of its required products. Contact your technical support group.  System Error: 1631.


Cause

The error indicates that there is no C:\SWSoft\Install\060711.21\SSO.msi file.

Note: It could be any other .msi file shipped with Plesk distributive

Resolution

Please take missed .msi file of corresponding version either from another server with corresponding Plesk version or simply download required Plesk distributive, unpack it and take .msi from there.

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