Article ID: 3555, created on Jan 10, 2008, last review on May 9, 2014

  • Applies to:
  • Plesk 8.3 for Windows

Symptoms

Plesk backup hangs when backing up mail content.

The following warning is displayed:

Saving...

Wait for mail content...

 

Mail content saving

Warning:Acounts are not given. Please enter valid accounts information manually

Resolution

Download the following file:

http://download1.swsoft.com/Plesk/Autoupdate/Windows/8.3.0/129806/psabackup.dll

Place it in the %plesk_bin% folder.

Note: Please see how to install Plesk hotfixes properly.

Additional Information

%plesk_dir% is an environment variable that points to the Plesk installation folder. By default, it is C:\Program Files\SWsoft\Plesk.

%plesk_bin% is an environment variable that points to the Plesk binaries folder. By default, it is C:\Program Files\SWsoft\Plesk\admin\bin.

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