Article ID: 5386, created on Jun 23, 2008, last review on May 10, 2014

  • Applies to:
  • Plesk for Windows


It is impossible to activate SmarterMail Server in the Plesk Control Panel.

The following error can be found in the Plesk Event Viewer:

Can't obtain domains list.


Failed to log in.

   at (VPackageManager::setDefault line 370)

   at execute console command --set(vconsoleapp::start

   line 129)

   at execute "C:\Program


    --set "--type=mailserver"

    "--default=smartermail"(vconsoleapp::run line 140) Execute file name: C:\Program Files\Parallels\Plesk\admin\bin\defpackagemng.exe


Most likely there are no any clients and domains created in Plesk. SmarterMail requires at least one domain to be created.


To activate SmarterMail it is necessary to create at least one Client and one domain in Plesk Control Panel. Once they are created please try to activate SmarterMail again.

85a92ca67f2200d36506862eaa6ed6b8 a914db3fdc7a53ddcfd1b2db8f5a1b9c 56797cefb1efc9130f7c48a7d1db0f0c

Email subscription for changes to this article
Save as PDF