Article ID: 5419, created on Jul 2, 2008, last review on Dec 20, 2016

  • Applies to:
  • Plesk 8.x for Linux/Unix

Symptoms

You receive the following notification email:

There were problems while trying to update your additional Plesk key. Plesk will continue trying.
Details:
Server response: License key is not prolongated yet.

Cause

Additional license key for Premium Antivirus by Dr.Web is valid for one year only. When it expires, it cannot be updated automatically and requires manual renewal.

Resolution

If you would like to extend your Premium Antivirus license for another year, contact Plesk Sales team.

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