Article ID: 5428, created on Jul 4, 2008, last review on Nov 24, 2015

  • Applies to:
  • Plesk Sitebuilder 4.x for Linux/Unix


When adding new or editing an existent product in eShop I can browse and upload an image with Upload button. Sitebuilder wizard generates "Operation has been completed" and there are no errors, however the image is not uploaded actually.


Parallels Plesk Sitebuilder is opened via URL another then set in its configuration:

~# sb_config --help | grep sb_hostname
 --sb_hostname        Sitebuilder virtual host name []

Sitebuilder virtual host name is not resolved form the server itself:

~# ping
ping: unknown host


Access Parallels Plesk Sitebuilder via valid URL or Make Sitebuilder virtual host name be resolved from Sitebuilder server itself. As a workaround you may add appropriate record into /etc/hosts on Sitebuilder server:


Where IP_ADDRESS is IP address of Sitebuilder virtual host, it can be get with help of sb_config:

~# sb_config --help | grep sb_host_ip
 --sb_host_ip         Create virtual host on the specified IP [IP_ADDRESS]

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