Article ID: 5881, created on Dec 19, 2008, last review on May 11, 2014

  • Applies to:
  • Plesk Sitebuilder 4.x for Linux/Unix


I cannot access Parallels Plesk Sitebuilder login page, it fails with the following error:

Internal Sitebuilder error.
File: /usr/local/sitebuilder/include/Zend/Db/Adapter/Pdo/Abstract.php; Line: 131
Message: SQLSTATE[28000] [1045] Access denied for user 'sitebuilder_db'@'localhost' (using password: YES); Code: 0


Sitebuilder database user sitebuilder_db credentials do not match MySQL database user credentials.


Generate user sitebuilder_db using the following command:

~# sb_config --db_admin_name MYSQL.ADMIN.USER --db_admin_passwd MYSQL.ADMIN.PASSWORD --force_update_db

Where MYSQL.ADMIN.USER and MYSQL.ADMIN.PASSWORD are user name and password of MySQL administrator.

Search Words

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