Article ID: 6040, created on Feb 17, 2009, last review on Aug 12, 2014

  • Applies to:
  • Virtuozzo for Windows 3.5.1 SP1

Symptoms

When you login to container by using Virtuozzo Power Panel (VZPP) with valid administrator password you might be getting "Log in is not allowed" error.

Incorrect unlimited license state is set to HW node with installed Virtuozzo for Windows 3.5.1 while ‘vzlicview’ command reports ACTIVE status:

 >vzlicview
Processing file "C:\Program Files\SWsoft\Virtuozzo\Licenses\vzlicense.14D0.DF14.828D.293C.0332.41F1.FE7F.4A5D"
VZWIN
        owner_name="<owner name>"
        status="ACTIVE"
        version=3.5
        owner_id=<owner_id>
        hwid=BC50.EBBC.EE62.C0E9.1728.B87D.56B3.5F93
        serial=14D0.DF14.828D.293C.0332.41F1.FE7F.4A5D
        expiration="unlimited"
        start_date="<date>"
        issue_date="<date>"
        graceperiod=43200
        nr_cpus=8
        ve_total=71

This situation occurs when license is installed to the second hwid:

>vzlicense -h
DBE5.23ED.3AB9.C646.D61A.DE02.36C4.DFEA
BC50.EBBC.EE62.C0E9.1728.B87D.56B3.5F93

License belongs to BC50.EBBC.EE62.C0E9.1728.B87D.56B3.5F93 and VZAgent reports that the license is INVALID.

Resolution

Install the new license for the first HWID in list from ‘vzlicense –h’ command. For the above example the license should be installed for hwid=DBE5.23ED.3AB9.C646.D61A.DE02.36C4.DFEA.
 
You should contact sales representative to obtain new license. New HWID is required, see KB1402 for how to determine HWID.

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