Article ID: 6047, created on Feb 18, 2009, last review on Aug 12, 2014

  • Applies to:
  • Plesk 9.0 for Linux/Unix


You are using Parallels Plesk Panel version 9.0.x on the SuSE or Debian operating system.

The following error is shown when clicking on a backup object on the Plesk Backup Manager page {Home -> Backup Manager -> BACKUP.NAME}:

ERROR: PleskFatalException

Unable to find Backup dump object

0: /usr/local/psa/admin/plib/backup/ui/backup.abstract-repository.item.php:59
    __backup__abstract_repository__item__restore->accessItem(string 'GET', NULL
2: /usr/local/psa/admin/plib/UIPointer.php:596
    UIPointer->access(string 'GET')
3: /usr/local/psa/admin/htdocs/plesk.php:36

The backup was created through Plesk Backup Manager correctly and is verified as valid. However, it cannot be opened.


The problem is specific to the SuSE and Debian operating systems; it will be fixed in a future update of Parallels Plesk Panel.

In code, backup objects are identified by hexadecimal numbers (0x83063f813a9435348f9c05095062c9eb) but they are compared as binary numbers ($var1 == $var2). Such comparison is invalid for SuSE and Debian, while it works for other RedHat-like operating systems.

The hotfix for Parallels Plesk Panel version 9.0.1 is in the attachment. To install it, run the following:

~# tar -zxvf backup_patch_plesk90.tar.gz -C $PRODUCT_ROOT_D


4f57df935e9acf8d18830757d2346419 a914db3fdc7a53ddcfd1b2db8f5a1b9c 29d1e90fd304f01e6420fbe60f66f838 6ef0db7f1685482449634a455d77d3f4 56797cefb1efc9130f7c48a7d1db0f0c

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