Article ID: 6112, created on Mar 5, 2009, last review on May 11, 2014

  • Applies to:
  • Plesk 9.x for Linux/Unix

Symptoms

Parallels Plesk Panel version 9.x is installed.

When clicking on 'ATIS' button in 'Modules' section {System -> Modules -> Acronis True Image Server Management} the following error is shown in GUI:

ERROR: PleskFatalException
   
ATISTasksList::init() failed: myATISManager::getPartitions() error: atismodbackupmng executions failed:

0: /opt/psa/admin/plib/common_func.php3:108
    psaerror(string 'ATISTasksList::init() failed: myATISManager::getPartitions() error: atismodbackupmng executions failed: ')
1: /opt/psa/admin/htdocs/modules/atism/index.php:58

Resolution

Kernel module snapapi is required by psa-atis (ATIS) and it is missing. You need to install it to resolve the problem.

Check existance of the module with lsmod:

~# lsmod | grep snapapi

In case of empty output the module is not installed. Contact your system administrator to install snapapi kernel module.

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