Article ID: 6135, created on Mar 13, 2009, last review on Jun 6, 2016

  • Applies to:
  • Plesk 10.x for Windows
  • Plesk 9.x for Windows


An attempt to back up a domain to an FTP repository fails with the error below:

Cannot export dump file
Transport error: unable to send directory to repository: Transport error: unable to put local file
Curl error: a timeout was reached


The default timeout for FTP connections is 600 seconds. When Plesk uploads large backup files to an FTP server, the default timeout might be exceeded.


To resolve the problem, you need to increase the timeout. To increase the timeout, you need to open the registry and set up a new value, FtpRequestTimeOut:

Value name: FtpRequestTimeOut
Data type: REG_DWORD
Radix: Decimal
Value Data: The number of seconds

Note This value is the number of seconds in decimals. If the connection to the FTP server is slow, then it makes sense to set up the timeout as a few hours.
  1. Start Registry Editor (Regedt32.exe).
  2. Navigate to the following key in the registry: HKLM\SOFTWARE\PLESK\PSAConfig\Config. In the case of Windows 64-bit, the path is HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\PLESK\PSA Config\Config.
  3. Create a new value, FtpRequestTimeOut.
  4. Quit Registry Editor.
Note If you have Plesk 9.0, then you need to install the update to apply the solution. Download and replace the psarepository.dll file with the new version in the %plesk_bin% folder. It is recommended to keep the original version of the psarepository.dll file for backup purposes.


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