SymptomsI provide technical support as part of my service. But client is directed to Parallels Support form if he clicks "Support" button in section Help & Support on page Home in Parallels Plesk Panel. How to change the URL?
ResolutionThe URL for button "Support" may be reconfigured in Plesk database. Log into Plesk database and insert the following record:
~# mysql -uadmin -p`cat /etc/psa/.psa.shadow` psa
mysql> replace into misc values('support_url','http://your.support.url');
NOTE: it is important to indicate protocol (http://) in the URL.