Article ID: 6258, created on Apr 16, 2009, last review on Nov 7, 2014

  • Applies to:
  • Plesk Sitebuilder 4.5 for Linux/Unix


The following error is shown when try to open site in Sitebuilder wizard:

Internal Sitebuilder error.

File: /usr/local/sitebuilder/include/Base/GUI.php
Line: 101
Message: PHP Warning : DOMDocument::loadXML() [<a href='function.DOMDocument-loadXML'>function.DOMDocument-loadXML</a>]: internal errorExtra content at the end of the document in Entity, line: 659
Code: 2

How to resolve the problem?


In Parallels Plesk Sitebuilder version 4.5 site's content is stored in Sitebuilder database. Every time you open site in Wizard the content is compiled anew.
The problem is caused not-printable or non-UTF8 symbols existing in the database, and the page cannot be compiled with the error.

By default Sitebuilder database has character set utf8.

mysql> show create database sitebuilder3;
| Database     | Create Database                                                              |
| sitebuilder3 | CREATE DATABASE `sitebuilder3` /*!40100 DEFAULT CHARACTER SET utf8 */ |
1 row in set (0.00 sec)


If another default character set is specified this may cause appearance of invalid characters in the database.


To prevent appearance of non-UTF8 symbols on site's pages you need to change default character set for Sitebuilder database to utf8.

Do that with the following command:

mysql> alter database sitebuilder3 default character set utf8;
Query OK, 1 row affected (0.00 sec)


This will not resolve the problem for existent non-UTF8 symbols but prevents their appearance in future.

Note: During installation Parallels Plesk Sitebuilder sets default character set UTF8 for the database. The default character set might be changed some other way.

Additional information

Find details about how to convert problem records to utf8 in this article:
Use instructions from this article to find and replace all problem records in the database of Parallels Plesk Sitebuilder:

f7f840260c1591440648a375a64b5b75 fad6dc0c8e983c17ae70a51ac7952cd0 d055be4fdc562a8ecb8e6d0bf419f946 ea6a61e571a858aa6019ceb068ea403a 56797cefb1efc9130f7c48a7d1db0f0c

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