Article ID: 6274, created on Apr 23, 2009, last review on May 10, 2014

  • Applies to:
  • Plesk 8.x for Windows
  • Plesk Expand 2.x


The backup task is never finished in Expand. The backup task is completed successfully on Parallels Plesk Panel server where the domain resides, but is shown with "working" status in Expand.


To fix the issue it is necessary to remove all entries related to the domain from longtasks table of of Plesk database.

1. Run command below to selelct all records for the domain:

"%plesk_bin%"\dbclient.exe --direct-sql "--sql=select id,start_time,finish_time,status FROM longtasks where title like '%domain.tld%'

Where domain.tld is domain which fails to backup.

An example of output:

   id      start_time      finish_time     status
   1       2009-01-26 11:51:01     2009-01-28 12:21:36     cancel_pending
   2       2009-01-30 14:23:20     2009-01-30 20:23:20     done
   3       2009-01-30 14:24:19     2009-01-30 20:24:19     error
   4       2009-01-30 14:26:52     2009-01-30 20:26:52     done

2. Remove all records except last succesfull one, example for output above:

"%plesk_bin%"\dbclient.exe --direct-sql "--sql=delete from longtasks where title like '%domain.tld%' and id<>4"

c45acecf540ecd42a4bbfb242ce02b1d a914db3fdc7a53ddcfd1b2db8f5a1b9c 85a92ca67f2200d36506862eaa6ed6b8 0316bb680a7c882e8693bf1bcd23642b 8760abb54be64bdc3c8805b6572624e8 56797cefb1efc9130f7c48a7d1db0f0c

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