Article ID: 6302, created on May 7, 2009, last review on Jun 8, 2015

  • Applies to:
  • Plesk 9.2 for Linux/Unix


Kaspersky Antivirus cannot be started through Parallels Plesk Panel:

Modules -> Kaspersky AntiVirus: Kaspersky Anti-Virus Engine - “Start the service”
The following error is shown:

An error occured while starting Kaspersky Anti-Virus Engine: the license information is missing or no license key was found at the path specified in the configuration file: Active key not found!

And from the command line:

~# /etc/init.d/aveserver start
Could not load antiviral bases: [80000001] File not found
aveserver couldn't be started

The following message is shown in log file:

[30/04/09 08:08:34 I] [30243] Kaspersky Anti-Virus server version 5.5.4 build #123 (RELEASE), using configuration file
[30/04/09 08:08:34 A] [30243] 30.04.2009 08:08:34.961 4 KAV Licensing SDK [SUCCESS] CheckActiveKey succeeded for key:
[30/04/09 08:08:34 A] [30243] 30.04.2009 08:08:34.962 4 KAV Licensing SDK [SUCCESS] GetActiveKeyInfo succeeded for key:
[30/04/09 08:08:34 A] [30243] License file KAV009137790001.key, serial 09FA-0004B5-047CA8DF, "Kaspersky Anti-Virus for Plesk SWsoft International
Edition. 2 year License", expires 06/01/11 in 616 days
[30/04/09 08:08:35 W] [30243] You don't have enough network licenses for configured number of network clients. MaxClients reduced to 0
[30/04/09 08:08:35 I] [30243] Total license count: -1 local connections, and 0 network connections, will expire 04/01/11
[30/04/09 08:08:35 W] [30243] Cannot load information about available basesets, will use builtin defaults
[30/04/09 08:08:35 E] [30243] AV engine: Cannot open file /var/db/kav/5.5/kav4mailservers/bases/avp.set
[30/04/09 08:08:35 F] [30243] Could not load antiviral bases: [80000001] File not found

However valid license key for Kaspersky AntiVirus is installed in Parallels Plesk Panel as Additional Plesk License Key:

Plesk -> License Management -> Additional  License Keys: KAV001234560000

And the key exists in KAV licenses directory:

~# ls -l /var/db/kav/5.5/kav4mailservers/licenses/
total 12                                  
-rw-rw---- 1 kluser klusers 1712 Apr 30 07:44 KAV001234560000.key
-rw-r--r-- 1 root   root    1288 Apr 30 07:53 appinfo.dat
-rw-r--r-- 1 root   root     936 Apr 30 07:49 appinfo.kli


Virus definition databases are missing.


It is recommended to update the databases to resolve the problem. You may do that through Parallels Plesk Panel.
Login to the control panel as admin and update the databases:

Modules -> Kaspersky AntiVirus: KeepUp2Date - “Click here to update virus definitions”

The button allows to update virus definition databases, which are used in the process of checking for viruses.
Also you may configure interval  for periodical update of antivirus databases.:

Modules -> Kaspersky AntiVirus -> KeepUp2Date: Update interval

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