Article ID: 6354, created on May 19, 2009, last review on Apr 17, 2012

  • Applies to:
  • Plesk Billing

Symptoms

Parallels Plesk Billing 6.0.3 Standalone might fail after installation/upgrade on Windows host. The error message should look similar to the one below:
Warning: main(Logger.php) [function.main]: failed to open stream: 
No such file or directory in C:\inetpub\wwwroot\ppb603\lib-tk\include\prepender.php on line 17

Fatal error: main() [function.require]: Failed opening required 'Logger.php' 
(include_path='.;C:\php5\pear:C:\inetpub\wwwroot\ppb603/billing-libs:C:\inetpub\wwwroot\ppb603/billing-libs/objects:
C:\inetpub\wwwroot\ppb603/billing-libs/object_managers:C:\inetpub\wwwroot\ppb603/billing-libs/exceptions') 
in C:\inetpub\wwwroot\ppb603\lib-tk\include\prepender.php on line 17

PHP Warning: main(Logger.php) [function.main]: failed to open stream: 
No such file or directory in C:\inetpub\wwwroot\ppb603\lib-tk\include\prepender.php on line 17 

PHP Fatal error: main() [function.require]: Failed opening required 'Logger.php'
(include_path='.;C:\php5\pear:C:\inetpub\wwwroot\ppb603/billing-libs:C:\inetpub\wwwroot\ppb603/billing-libs/objects:
C:\inetpub\wwwroot\ppb603/billing-libs/object_managers:C:\inetpub\wwwroot\ppb603/billing-libs/exceptions') 
in C:\inetpub\wwwroot\ppb603\lib-tk\include\prepender.php on line 17


Resolution

In order to get your installation fixed please download Parallels Plesk Billing Standalone 6.0.3 fileset from the following links:
  1. Parallels Plesk Billing 6.0.3 Standalone (IonCube)
  2. Parallels Plesk Billing 6.0.3 Standalone (Zend)
Perform the following steps then:
  1. Move your existing fileset to a new location to back it up.
  2. Unzip the fileset and copy it over previous fileset. Use special parameters to preserve the file permissions set on the files/folders inside.
  3. Replace default configuration file (config.php) coming from new fileset with backed up config.php.
  4. Remove the \install directory before using the product.
Now your installation is patched.

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