Article ID: 6467, created on Jun 22, 2009, last review on Aug 12, 2014

  • Applies to:
  • Virtuozzo containers for Windows 4.0


HP Remote Graphics Software (RGS) version 5.2.4 is supported as of the VZU400022 update.

HP Remote Graphics Software (RGS) is a remote access protocol that enables rich graphics applications as well as audio and USB devices to be accessible over the network during a user’s remote session from a client to the server.

It is typically used in VDI scenarios (please refer to “Parallels VDI solution” for more details). To install an RGS “sender” (server) inside a Windows 2003 container, enable the “XP compatibility mode” in the RGS Setup.exe properties.

Additional references:

    •    RGS FAQ:
    •    Wikipedia article about RGS:
    •    “Parallels VDI Quick Start Guide”:

Known issues:

The following warning will be shown:

"The RGS Sender is configured to disable the monitor, keyboard, and mouse that are physically attached to the Sender system when the desktop is accessed using RGS. The sender was unable to successfully apply these settings. Please consult the RGS User's Guide for more information on how to resolve this failure."

To work around the issue, refer to this KB:

28d0f7cc091e3b9304fa556c03f9a940 d02f9caf3e11b191a38179103495106f 965b49118115a610e93635d21c5694a8 2897d76d56d2010f4e3a28f864d69223

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