Article ID: 6515, created on Jul 10, 2009, last review on May 26, 2014

  • Applies to:
  • Plesk 9.x for Windows

Symptoms

The process of domain creation fails and the following error is shown in Parallels Panel:

ERROR: Unable to update hosting preferences: WebServerManager::addVhost() failed: websrvmng failed: The process cannot access the file because it is being used by another process. (Error code 32) at Open file 'C:\WINDOWS\system32\inetsrv\fcgiext.ini'
at (VFile::open line 87)
at Some file C:\WINDOWS\system32\inetsrv\fcgiext.ini data has been losted.(vtmpregini::~vtmpregini line 18)
The process cannot access the file because it is being used by another process. (Error code 32) at Open file 'C:\WINDOWS\system32\inetsrv\fcgiext.ini'
at (VFile::open line 87)
at setScriptMaps(test.com, )(WebServerAdapter::setScriptMaps line 1769)
at configHosting(test.com)(WebServerAdapter::configHosting line 521)
at configHosting(test.com)(WebServerManager::configHosting line 2856)
at execute console command --install-vhost(vconsoleapp::start line 129)
at execute "C:\Program Files\Parallels\Plesk\/admin/bin/websrvmng" --install-vhost "--vhost-name=test.com"(vconsoleapp::run line 140)

Resolution

Antivirus software installed on the server is blocking access to the C:\WINDOWS\system32\inetsrv\fcgiext.ini file. To fix it, you are advised to add the path to the file, to the exception of the antivirus software.

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