Article ID: 6516, created on Jul 10, 2009, last review on Aug 25, 2014

  • Applies to:
  • Plesk 9.2 for Linux/Unix
  • Plesk 9.0 for Linux/Unix


I have installed additional license key for Acronis (acronis-unix) through Parallel Plesk Panel as per instructions:

It says:

There are two types of licenses:
• Acronis True Image for Plesk licenses
• Acronis True Image licenses (standalone)
The Acronis for Plesk licenses can be installed directly via Plesk Control Panel as additional Key.
Plesk will automatically update the expiration date of the license as it does it for the Plesk license.
Note: Make sure to define the Acronis license directory as /etc/Acronis/TrueImage/ during installation
in this case. Plesk will place the Acronis license to /etc/Acronis/TrueImage/key.plk.

But this does not place the key.plk file into the directory. Why?


Acronis license key is not put to file system if directory /etc/Acronis/TrueImage already exists.
The problem will be fixed in future update of Parallels Plesk Panel.


To resolve the problem now it is recommended to remove directory /etc/Acronis/TrueImage (rename it to /etc/Acronis/TrueImage.old) and installed the license key through Parallels Plesk Panel usual way through License Management -> Additional Keys -> Upload Key.

After the license key is installed it is recommended to copy file .plesk_key_dir from old directory:

~# cp -a /etc/Acronis/TrueImage.old/.plesk_key_dir /etc/Acronis/TrueImage/

or create the file manually. The file must contain path to Acronis key directory:

~# cat /etc/Acronis/TrueImage/.plesk_key_dir

Files key.plk and .plesk_key_dir must exist in directory /etc/Acronis/TrueImage/ for normal work of Acronis module on Parallels Plesk Panel server. Verify they have correct permissions:

~# ls -la /etc/Acronis/TrueImage/
total 12
drwxr-xr-x 2 root sw-cp-server 4096 2009-05-29 07:04 .
drwxr-xr-x 4 root root         4096 2009-05-29 07:04 ..
-rw------- 1 root root         1960 2009-05-29 07:04 key.plk
-rw------- 1 root root         1960 2009-05-29 07:04 .plesk_key_dir

After the license key is installed you may verify Acronis works with command "trueimagecmd". For example:

~# trueimagecmd --list
Num  Partition            Flags       Start      Size       Type
---- -------------------- ----------- ---------- ---------- -----------
Disk 1:
1-1  sda1                 Pri,Act     63         385497     Ext3
1-2  sda2                 Pri         385560     7807590    Linux Swap
1-3  sda3                 Pri         8193150    292961340  Ext3
     Unallocated                      301154490  9381960    Unallocated

6ef0db7f1685482449634a455d77d3f4 a914db3fdc7a53ddcfd1b2db8f5a1b9c 29d1e90fd304f01e6420fbe60f66f838 4f57df935e9acf8d18830757d2346419 11a46d8a188d618564f4f0cead9a50f3 56797cefb1efc9130f7c48a7d1db0f0c

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