Article ID: 6616, created on Aug 15, 2009, last review on May 11, 2014

  • Applies to:
  • Sitebuilder 4.x for Windows


The following is shown in the Event Viewer when opening the control panel of Parallels Plesk Sitebuilder:

An error has occurred attempting to read the configuration.
The error message is: Failed to decrypt using provider 'RsaProtectedConfigurationProvider'.
Error message from the provider: The RSA key container could not be opened.


There is a nonexistent RSA container or insufficient permissions on the RSA container.


Create a new container and add an identity with the correct permissions. You may use the following commands:

\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet_regiis.exe  -pc "NetFrameworkConfigurationKey" -exp
Creating RSA Key container...

\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet_regiis.exe -pa "NetFrameworkConfigurationKey" "NT AUTHORITY\NETWORK SERVICE"

Restart IIS with the command iisreset.

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