Article ID: 6649, created on Aug 31, 2009, last review on May 11, 2014

  • Applies to:
  • Plesk 11.0 for Windows
  • Plesk 11.5 for Windows
  • Plesk 10.4 for Windows


When I open File Manager in the Parallels Plesk Panel (Plesk) web interface, I get the following error:

    FileList::init() failed: ls_dir_wrapper() failed: Unable to logon user (PLESK900W2K3\USER1): (1326) Logon failure: unknown user name or bad password.
    ---------------------- Debug Info -------------------------------
    0: plib\ui_common\FileManagerUIPointer.php:709
        FileManagerUIPointer->accessItem(string 'GET', NULL null)
    1: plib\ui\
        plesk__client__domain__hosting__file_manager->accessItem(string 'GET', NULL null)
    2: plib\UIPointer.php:599
        UIPointer->access(string 'GET')
    3: htdocs\plesk.php:42


Note: the following is applicable for a Plesk server where passwords are not encrypted, i.e. "Enhanced security mode" is not enabled. You can check whether this mode is enabled in Control panel->Tools & Settings->Security Policy:

  1. Retrieve the password of the domain owner from the Plesk database with the command below (USER1 is the owner of the domain and can be taken from the error message):

    "%plesk_bin%"\dbclient --direct-sql --sql="select su.login, a.password from accounts a, sys_users su  where and su.login='USER1'"
        login       password
        USER1  p@ssw0rd
  2. Check if the user account associated with the domain is enabled:

    • Log into the server with administrative permissions
    • Open Server Manager > Tools > Computer Management or run lusrmgr.msc
    • Open Local Users and Groups > Users and find account USER1
    • Right click on account and choose Properties
    • Make sure that checkbox "Account is disabled" is unchecked and "Account is locked out" is greyed out.
  3. Synchronize the system password in accordance with the one retrieved on the first step as follows:

    net user USER1 p@ssw0rd

If "Enhanced security mode" policy is enabled:

  1. Login to Plesk Control Panel
  2. Subscriptions -> domain.tld -> Change hosting settings and update the password for FTP user.

Search Words

can not access to site via ftp


(1326) Logon failure: unknown user name or bad password

FileList::init() failed: ls_dir_wrapper() failed: Unable to change the user (naivecom) password: (2245) The password does not meet the password policy requirements. Check the minimum password length, password complexity and password history requirements.

a914db3fdc7a53ddcfd1b2db8f5a1b9c 85a92ca67f2200d36506862eaa6ed6b8 56797cefb1efc9130f7c48a7d1db0f0c 514af229ae32522202a910a2649c80fb bd7fc88cf1b01f097749ae6f87272128 46a8e394d6fa13134808921036a34da8 ff5a00b8ead2e480367b019417a04207 c796c01d6951fa24ed54c7f1111667c6

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