Article ID: 6777, created on Oct 16, 2009, last review on May 6, 2014

  • Applies to:
  • Plesk Sitebuilder 4.x for Linux/Unix


The following error is shown when try to open site in Parallels Plesk Sitebuilder Wizard through Sites -> <site name> -> Edit Site in Wizard:

Internal Sitebuilder error.
File: /usr/local/sitebuilder/include/SB/Template.php; Line: 48
Message: Cannot found 'av-250' template source in '/usr/local/sitebuilder/htdocs/templates/av-250'.; Code: 0

The error may contain different template names in the error, for example "Cannot found 'personal-018' template..."


Permissions to templates directory is incorrect. Here are the correct permissions:

~# ls -ld /usr/local/sitebuilder/htdocs/templates
drwxr-xr-x 504 root root 20480 Sep  2  2008 /usr/local/sitebuilder/htdocs/templates


Correct permissions with the following commands:

~# chown -R root:root /usr/local/sitebuilder/htdocs/templates
~# chmod 755 /usr/local/sitebuilder/htdocs/templates

Additional information

Sitebuilder templates directory is /usr/local/sitebuilder/htdocs/ in RedHat-like OS or /opt/sitebuilder/htdocs/ in Debian-like OS.

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