Article ID: 6970, created on Dec 4, 2009, last review on May 1, 2014

  • Applies to:
  • Plesk 9.x for Linux/Unix
  • Plesk 8.6 for Linux/Unix
  • Plesk 8.4 for Linux/Unix
  • Plesk 8.3 for Linux/Unix
  • Plesk Sitebuilder 4.x for Linux/Unix


Parallels Panel and Parallels Sitebuilder are installed on the same server and integrated.

The following error is shown in Parallels Panel when try enabling Sitebuilder support for client through Parallels Panel 8 at Clients -> CLIENT NAME -> Preferences -> Keep the corresponding user account in Sitebuilder; Parallels Panel 9 at Clients -> CLIENT NAME -> Interface Preferences -> Create a corresponding user account in Sitebuilder

Warning: The following error occured in Sitebuilder:
Action has been failed. Plan does not exist or is incorrect. Plan does not exist or is incorrect.


Parallels Sitebuilder plan that is assigned to Parallels Panel clients during integration is deactivated.


Use instructions below to activate the plan.

1. Connect to the database:

~# mysql -uadmin -p`cat /etc/psa/.psa.shadow` psa

2. To get name of the plan:

mysql> select from sitebuilder3.plan plan, psa.SBConfig config where config.param_value=plan.uuid and config.param_name='plan';
| name             |
| Plesk_<hostname> |
1 row in set (0.00 sec)


Login to Parallels Sitebuilder as admin and change to the plans configuration page at Users -> Plans.

Disabled plan Plesk_<hostname> should be marked with . For example:

Mark the plan enabled and click Activate.

6ef0db7f1685482449634a455d77d3f4 a914db3fdc7a53ddcfd1b2db8f5a1b9c 29d1e90fd304f01e6420fbe60f66f838 ea6a61e571a858aa6019ceb068ea403a fad6dc0c8e983c17ae70a51ac7952cd0 d055be4fdc562a8ecb8e6d0bf419f946 b8ef5052d936e902043e41759118114e 8cdcdbe6d0575b72ff6ede43517e46d0 9fa0130c84cac4b292697ade62270a40 9f8b3267dc294b8e42f097f7cddbc524 56797cefb1efc9130f7c48a7d1db0f0c

Email subscription for changes to this article
Save as PDF