SymptomsParallels Panel and Parallels Sitebuilder are installed on the same server and integrated.
The following error is shown in Parallels Panel when try enabling Sitebuilder support for client through Parallels Panel 8 at Clients -> CLIENT NAME -> Preferences -> Keep the corresponding user account in Sitebuilder; Parallels Panel 9 at Clients -> CLIENT NAME -> Interface Preferences -> Create a corresponding user account in Sitebuilder
Warning: The following error occured in Sitebuilder:
Action has been failed. Plan does not exist or is incorrect. Plan does not exist or is incorrect.
CauseParallels Sitebuilder plan that is assigned to Parallels Panel clients during integration is deactivated.
ResolutionUse instructions below to activate the plan.
1. Connect to the database:
~# mysql -uadmin -p`cat /etc/psa/.psa.shadow` psa
2. To get name of the plan:
mysql> select plan.name from sitebuilder3.plan plan, psa.SBConfig config where config.param_value=plan.uuid and config.param_name='plan';
| name |
| Plesk_<hostname> |
1 row in set (0.00 sec)
Login to Parallels Sitebuilder as admin and change to the plans configuration page at Users -> Plans.
Disabled plan Plesk_<hostname> should be marked with . For example:
Mark the plan enabled and click Activate.