Article ID: 6997, created on Dec 10, 2009, last review on May 8, 2014

  • Applies to:
  • Plesk 9.2 for Linux/Unix

Symptoms

The problem is specified for Parallels Panel 9.2.2.

eMails sent to server aliases cannot be delivered. The following error is shown in maillog:

/usr/local/psa/var/log/maillog
---
Aug 20 08:23:29 plesk9 qmail: 1250756609.557153 new msg 270481826
Aug 20 08:23:29 plesk9 qmail: 1250756609.557378 info msg 270481826: bytes 1229 from <#@[]> qp 22471 uid 2522
Aug 20 08:23:29 plesk9 qmail: 1250756609.570683 starting delivery 45: msg 270481826 to local postmaster@plesk9.net
Aug 20 08:23:29 plesk9 qmail: 1250756609.570908 status: local 1/50 remote 1/1000
Aug 20 08:23:29 plesk9 qmail-local-handlers[22472]: Handlers Filter before-local for qmail started ...
Aug 20 08:23:29 plesk9 qmail-local-handlers[22472]: cannot create temporary file - (13) Permission denied
Aug 20 08:23:29 plesk9 qmail-local-handlers[22472]: cannot read message from stdin
Aug 20 08:23:29 plesk9 qmail: 1250756609.575117 delivery 45: failure:
Aug 20 08:23:29 plesk9 qmail: 1250756609.575325 status: local 0/50 remote 1/1000
Aug 20 08:23:29 plesk9 qmail: 1250756609.575426 triple bounce: discarding bounce/270481826
Aug 20 08:23:29 plesk9 qmail: 1250756609.575499 end msg 270481826
---

Additional information

Server aliases are anonymous, drweb-daemon, mailer-daemon, mailman, postmaster, root.
They are listed in directory /var/qmail/alias/ on the server:

~# ls -al /var/qmail/alias/
total 28
drwxr-sr-x  2 alias qmail 4096 Nov 28 04:22 .
drwxr-xr-x 11 root  qmail 4096 Jul 30 10:58 ..
-rw-r--r--  1 root  qmail   27 Oct 29 13:51 .qmail-anonymous
-rw-r--r--  1 root  qmail   27 Oct 29 13:51 .qmail-drweb-daemon
-rw-r--r--  1 root  qmail   27 Oct 29 13:51 .qmail-mailer-daemon
-rw-r--r--  1 root  qmail   27 Oct 29 13:51 .qmail-mailman
-rw-r--r--  1 root  qmail    0 Nov 28 04:22 .qmail-postmaster
-rw-r--r--  1 root  qmail   27 Oct 29 13:51 .qmail-root
~#


eMails sent to ALIAS@DOMAIN.TLD are delivered to server root, where DOMAIN.TLD is any of Parallels Panel domains.

Resolution

The problem has been fixed in Parallels Panel since 9.2.3. It is strongly recommended that you upgrade.

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