Article ID: 836, created on Oct 6, 2008, last review on Jun 17, 2016

  • Applies to:
  • Plesk 11.0 for Linux
  • Plesk 10.4 for Linux/Unix

Symptoms

During the test, mail is bounced back with the following error:

    Delivery to the following recipient failed permanently: test@domain.com
     Technical details of permanent failure: PERM\_FAILURE: SMTP Error (state 13): 554 mail server     permanently rejected message (#5.3.0)

Or you see this error in the maillog:

    warning: trouble injecting bounce message, will try later

Resolution

Permission issue. Check /usr/local/psa/var/log/maillog for errors. This usually happens when there are incorrect permissions on qmail binary files, such as:

     # ls -l /var/qmail/bin/qmail-queue*
     -r-xr-xr-x 1 drweb qmail 158268 Aug 16 11:08 /var/qmail/bin/qmail-queue
     -r-xr-xr-x 1 root qmail 158268 Sep 13 2004 /var/qmail/bin/qmail-queue.drweb
     -r-xr-xr-x 1 root qmail 12044 Aug 17 13:57 /var/qmail/bin/qmail-queue.origin

The permissions must be:

     # ls -la /var/qmail/bin/qmail-queue*
     -r-s--x--x 1 drweb qmail 161024 Oct 11 13:31 /var/qmail/bin/qmail-queue
     -r-s--x--x 1 drweb qmail 161024 Oct 11 13:31 /var/qmail/bin/qmail-queue.drweb
     -r-s--x--x 1 qmailq qmail 16012 Aug 24 13:21 /var/qmail/bin/qmail-queue.origin

Otherwise, files in the qmail queue are created with incorrect permissions and qmail can't write to the "drweb temp" directory.

Fix permissions for the queue files with the following command:

    for i in /var/qmail/queue/mess/*; do chown qmailq:qmail $i/*;done

If you have Dr.Web installed on the server, read article #1552.

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